Suggestions and Criticismslogo

Occasionally things do not go as smoothly as we would like.  This is often due to matters beyond our control, such as emergencies.

If you have a complaint the quickest and easiest way is to tell the person who is actively involved in your care, who might be able to rectify the situation straight away.

If you are still not satisfied with the service, ask to speak or write to the Practice Manager who will try and deal with your complaint as soon as possible.

If you remain dissatisfied with the response to your complaint, you have the right to ask the Ombudsman to review your case.

You can contact the Ombudsman on 0345 015 4033 or write to them at:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
visit their Website at http://www.ombudsman.org.uk

The complaints procedure should ensure all complaints are dealt with swiftly and fairly and hopefully to the satisfaction of all concerned.

Zero Tolerance to abusive behaviour

This Practice adopts a ZERO TOLERANCE approach to violence and aggression.  Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any Practice property or the property of any persons within the Practice.  This includes people banging on desks or counters or shouting loudly in an intimidating manner.

This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of the above behaviour towards patients, visitors or staff.  The Partners are committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour and to support zero tolerance to any incident that causes hurt, alarm, damage or distress.  It also applies to any Partner or Employee of the Practice whilst on duties away from the Surgery if their duties are related to the business of the Practice.

Patients who are violent or aggressive towards any person on Surgery premises will be removed from the Practice list.

Help Us to Help You

  • If you change your name
    • Please let us know so that we can update your records.
  • If you move
    • Please let us know your new address.  If it is outside our Practice area we will need to transfer your records to your new Doctor.
  • If you change your telephone number
    • Please let us know so that we can update your records.