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What to do when the Surgery is Closed

  • If it’s a life-threatening emergency call 999
  • If you need medical help fast but it’s not an emergency call 111

During normal practice opening hours Estover Surgery remains your first point of contact for all routine requests.  NHS111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

If you are calling on behalf of someone else please have relevant information available, such as:

  • Address
  • Date of birth
  • Current medication
  • Name of their GP

 

CORONAVIRUS UPDATE

IN THE BEST INTEREST OF OUR PATIENTS AND STAFF, WE HAVE DECIDED TO
‘TELEPHONE TRIAGE’ ALL APPOINTMENTS AS BELOW:

ALL APPOINTMENTS WITH DOCTORS WILL BE TELEPHONE TRIAGED
BY DOCTOR UNTIL FURTHER NOTICE .

NURSE APPOINTMENTS FOR HEALTH REVIEWS
WILL BE SUSPENDED TEMPORARILY.

ALL PRESCRIPTIONS WILL BE LIMITED TO A ONE MONTH SUPPLY
IN LINE WITH GOVERNMENT ADVICE.

PLEASE EMAIL, USE OUR WEBSITE, OR POST REPEAT PRESCRIPTIONS TO US.
PLEASE DO NOT COME TO THE SURGERY UNLESS YOU ABSOLUTELY HAVE TO.