PATIENT MESSAGE: Clinical System Change 20 November 2019

Please order any medication due in November by 8th November at the latest.

  • There will be no pre-bookable appointments for doctors on weeks commencing 11th November until 22nd November, throughout this period.
  • Please book any routine blood tests before 11th November or after 22nd November.
  • There will be no routine service during this time.
  • Online services are being suspended with immediate effect. Please do not use this service as requests may not arrive. Online service users will be emailed to register for the new system after the 21st November.

Please be assured that if you wish to see or speak to a doctor on the day, this will be dealt with in the normal way. Our staff and doctors will be learning the new system, so we thank you in advance for your patience during this time.

For the Doctor

  • Please attend or telephone the surgery anytime during opening hours to make an appointment to see the doctor, nurse or healthcare assistant.  If you require an appointment for a problem that you feel will not wait you will be given a time to attend usually at the end of morning surgery or at the end of afternoon surgery (this may not be with the doctor of your choice and you may have a slightly longer wait than usual).
  • Please arrive promptly

Appointments are usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer.  Please inform the Receptionist if this is the case.

Routine appointments can be made up to one month in advance.  This enables us to offer an appointment at a time more suitable for those patients that require them.

Appointments are available daily for those patients who wish to see a Doctor on the same day who feel that they have an urgent medical problem.  In these cases patients are asked to contact the Surgery before 9 am if possible.  For urgent medical problems a Doctor will always have a consultation with you, this may be on the phone, on the same day.  However, we are unable to guarantee the Doctor of your choice.

Telephone Advice

If you wish to speak to a Doctor on the telephone, ask the Receptionist who will take the relevant details and arrange a telephone appointment.  If it is not urgent the appointment may not be for the same day.

For the Nurse

We operate a booked appointment system for all Clinics. When booking your appointment it would be helpful if you could please let Reception know what your appointment is for in order to advise on the best time for you to come and the length of appointment you require.

The nurse is available to provide many health checks, including well person reviews and over 75 year health checks if you so require.

Nurse Consulting Times

Monday – Friday

Home Visits

Home visits can be arranged for those patients to ill to attend the surgery.  Please ring as early as possible to request a home visit.  The receptionist may ask for further information to enable the doctor to determine the priority and nature of the visit.

Fit for Work Certificate

It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends.

After three days you must obtain a self-certificate (SC2) from your employer.  If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £10. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.
You can also download the SC2 Form

The ‘fit note’ replaced the doctor’s sick note on 6 April 2010. With your employer’s support, the note may help you return to work sooner by providing more information about the effects of your illness or injury.
Information about the fit note (employment section)


The Practice has a responsibility to do all that is reasonably practicable to reduce the wastage of appointments to create the best access available for the practice patients. A significant number of appointments per week are classified as ‘Did Not Attend’ (DNA). DNA means that the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.

The effect of DNAs are:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources

Reducing DNAs: Enables more effective booking and allows the efficient running of clinics.

Patients who DNA repeatedly will risk being removed from the practice. (DNA Appointments Policy)