Patient Message:IMPORTANT INFORMATION
CLINICAL SYSTEM CHANGE AND ONLINE SERVICES
Because we have changed our clinical computer system you will need to register with the new system before being able to use the online services (even if you had previously registered with us under the old system).
You will need to ring the Surgery (789030) and ask the Receptionist to sign you up for online services. Please give the Receptionist your name, date of birth and the email address you would like to use. You will then receive the codes that you need to set up your account within the next two working days.
Please use/save the following link to access our online services: Prescription Requests and Making Appointments:
For the Doctor
- Please attend or telephone the surgery anytime during opening hours to make an appointment to see the doctor, nurse or healthcare assistant. If you require an appointment for a problem that you feel will not wait you will be given a time to attend usually at the end of morning surgery or at the end of afternoon surgery (this may not be with the doctor of your choice and you may have a slightly longer wait than usual).
- Please arrive promptly
- PLEASE REMEMBER TO CANCEL YOUR APPOINTMENT IF YOU ARE UNABLE TO ATTEND. WE CAN THEN OFFER THAT APPOINTMENT TO ANOTHER PATIENT.
Appointments are usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer. Please inform the Receptionist if this is the case.
Routine appointments can be made up to one month in advance. This enables us to offer an appointment at a time more suitable for those patients that require them.
Appointments are available daily for those patients who wish to see a Doctor on the same day who feel that they have an urgent medical problem. In these cases patients are asked to contact the Surgery before 9 am if possible. For urgent medical problems a Doctor will always have a consultation with you, this may be on the phone, on the same day. However, we are unable to guarantee the Doctor of your choice.
If you wish to speak to a Doctor on the telephone, ask the Receptionist who will take the relevant details and arrange a telephone appointment. If it is not urgent the appointment may not be for the same day.
For the Nurse
We operate a booked appointment system for all Clinics. When booking your appointment it would be helpful if you could please let Reception know what your appointment is for in order to advise on the best time for you to come and the length of appointment you require.
The nurse is available to provide many health checks, including well person reviews and over 75 year health checks if you so require.
Nurse Consulting Times
Monday – Friday
08:30am – 6:00pm (NO NURSE OR HCA ON A FRIDAY AFTERNOON)
Home visits can be arranged for those patients to ill to attend the surgery. Please ring as early as possible to request a home visit. The receptionist may ask for further information to enable the doctor to determine the priority and nature of the visit.
Fit for Work Certificate
It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends.
After three days you must obtain a self-certificate (SC2) from your employer. If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £10. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.
You can also download the SC2 Form
The ‘fit note’ replaced the doctor’s sick note on 6 April 2010. With your employer’s support, the note may help you return to work sooner by providing more information about the effects of your illness or injury.
Information about the fit note (employment section)
The Practice has a responsibility to do all that is reasonably practicable to reduce the wastage of appointments to create the best access available for the practice patients. A significant number of appointments per week are classified as ‘Did Not Attend’ (DNA). DNA means that the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.
The effect of DNAs are:
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
Reducing DNAs: Enables more effective booking and allows the efficient running of clinics.
Patients who DNA repeatedly will risk being removed from the practice. (DNA Appointments Policy)